Complaints procedure

If you would like to make a complaint about your contact with our staff, a grant application that you have made or a grant that we have awarded, you should use the following guidance.

Making a complaint will have no bearing on the level of service you receive from us. So, if your complaint is about a funding application, this will not affect your chances of getting a grant from us in the future. There are certain circumstances that our complaints process will not handle, we explain more in this guidance.

If you have any particular communication needs, or need information in other languages or in another format, please phone 0345 4 10 20 30 or email our customer services department.

If you have a complaint about our Welsh language service we have a separate process. This can be found at tnlcommunityfund.org.uk/about/customer-service/welsh-language-scheme or by calling 0300 123 0735.