The aim of this new project is to transform access to the advice sector in the East Staffordshire district. East Staffordshire Citizens Advice Bureau (ESCAB) plans to create a seamless client journey, which will result in quality and effective advice for all. Beneficiaries will be guided to the most relevant organisation through a central referral system accessed via a single local telephone number, which is available 24/7, email, an online form, well positioned self help advice screens and text message.