Welsh Language Standards

The National Lottery Community Fund is committed to providing a bilingual service to the public in Wales. Since 1994, we have awarded more than £4 million to support Welsh language projects, which promote the use of Welsh in communities.

We actively promote the use of the language and encourage non-Welsh speakers to learn Welsh. We also have an enquiries line staffed by bilingual speakers, all guidance and application materials are available bilingually and Welsh speaking staff assess and manage grants for groups whose preference is to communicate in the language.

Since the 25th January 2017, The National Lottery Community Fund are pleased to be working in partnership with the Welsh Language Commissioner on implementing our Welsh Language Standards. A full list of all the Standards that are relevant to The National Lottery Community Fund can be seen in our Final Compliance Notice (PDF, 337KB).

In 2011 the Welsh Language Measure came into power which established the principles that in Wales, the Welsh Language should be treated no less favourably than English, and that people in Wales should be able to live their lives through the medium of the Welsh language if they chose to do so. Our Welsh Language Standards will be monitored regularly by the Welsh Language Commissioner. Groups funded by The National Lottery Community Fund will need to meet their Welsh Language Term and Condition of grant which will be attached to their grant offer letter.

If you are looking for funding from The National Lottery Community Fund, read the guidance on our requirements under our Welsh Language Standards (PDF, 132KB). For more details on our grant processes, read our Welsh Language in grants policy (PDF, 195KB). Read more general information on The National Lottery Community Fund’s Welsh Language Standards (PDF, 667KB).

Since January 25 2017, The National Lottery Community Fund has been successfully implementing Welsh Language Standards. It has been challenging and exciting to ensure that we offer the best possible customer service in both Welsh and English to our grant holders, applicants and staff.

Read our latest annual report (PDF, 195KB) on how we’ve continued to meet our Welsh Language Standards.

For further information on The National Lottery Community Fund’s bilingual procedures, please contact our Welsh Language Team on welshlanguage.advice@tnlcommunityfund.org.uk or you can ring 01686 611712 or 01686 611708.

For more information and advice on bilingual working, please visit the Estyn Llaw website or phone 08009 177969.

If you are not satisfied with our service

The National Lottery Community Fund is a truly bilingually organisation and we are proud to be able to provide a full service to our customers in both Welsh and English, but sometimes things don’t go according to plan. If you’d like to discuss the service you’ve received in either Welsh or English, please feel free to contact us at welshlanguage.advice@tnlcommunityfund.org.uk or if you feel you need to make a complaint about our service, read our Complaints Document (PDF, 113KB).