Contact us

Horn of Africa People's Aid Northern Ireland

What would you like to contact us about?

Applying for funding

Whether you have an application ready to go, or want to know if your idea is something that our funding will support, our advice teams can help answer your funding queries.

Your grant

Please contact your funding officer for any queries about an existing grant. If you don't know who your funding officer is, please get in touch with us.

Providing feedback about our service

We really value your feedback. If you have a comment or complaint about the services that we provide, or if there's something important you think we should know, we'd love to hear it. Please email us at

To give us feedback about our website email

Making a complaint

At The National Lottery Community Fund we try to give the best service possible. However we recognise that this does not always happen and you may wish to make a complaint. Making a complaint will not affect your chances of receiving a grant from us in the future. View our complaints procedure (PDF, 685KB).

We are interested in any comments that you may wish to make, so don't worry whether your concerns fit with the description of a complaint.

We also welcome comments from members of the public who have concerns over an application that we have received or a project that we have funded. View our policy for raising a concern (PDF, 78KB).

You can share your concerns or complaints with us verbally or in writing.

Reporting fraud

The National Lottery Community Fund is committed to preventing and detecting fraud.

If you suspect that someone is stealing from or defrauding The National Lottery Community Fund help us do something about it by getting in touch with us.

Press queries

General contact

If you need to talk to us about anything else, please use the details below.

Unacceptable behaviour policy

We're committed to providing high-quality customer service to everyone.

We aim to do so in a fair, accessible, and professional manner. However, it is important for our customers to know that we also expect to be treated well and that we will not tolerate unacceptable or unreasonable customer behaviour.

To understand what this means and how we will respond, you can read our unacceptable behaviour policy.